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Senior Associate ASQ

3 - 5 YearsGurgaon

Posted: 26 days ago

Job Description

Primary Responsibilities and Accountabilities
  • Preparing plan for the coverage of accounts/regions/service lines/market segments under interview & surveys for the financial year
  • Initiating and following up with account teams for interviews & surveys
  • Coordinating / Participating with global team as a part of ASQ program
  • Formulating analysis plans for the priority accounts to be covered
  • Uploading activities in organizational tools
  • Conducting in-depth data analyses, both quantitative and qualitative
  • Authoring reports containing actionable recommendations
  • Making presentationsanswering questions and instilling confidence
  • Organizational tools and Database Management
  • Client stakeholder management
  • Competencies / Skills
  • Attention to detail and diligent in following up on items
  • Able to meet tight deadlines and ensure work is of consistently high quality
  • Strong analytical and critical thinking skills
  • Confident, assertive, with strong influencing skills
  • Exceptional written, oral, and presentation skills
  • Should be proficient with Excel & PowerPoint
  • Exposure to international cultures and virtual teaming is an added advantage
  • Ability to take the initiative in recognising a problem or need and to identify practical solutions.

Salary: INR 4,00,000 - 6,50,000 P.A.
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Voice
Role: Associate/Senior Associate -(NonTechnical)
Employment Type: Permanent Job, Full Time

Desired Candidate Profile

Doctorate - Doctorate Not Required

Company Profile

Intellect Career Solutions
Jobs Provider
View Contact Details+
Contact Details

Recruiter Name:Ms Kiran

Contact Company:Intellect Career Solutions